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[[!meta title="Ask and þee shall receive…"]]
[[!meta author="Daniel Silverstone"]]
[[!meta date="2005-08-01 15:24:27 +0100"]]
[[!tag converted-badly-from-textile life]]

On my way over to Brazil for the work conference I’ve now finished
attending, I had the unfortunate requirement to sit land-side in
Heathrow terminal 4 for about two hours. During this time I had no
internet connection and so couldn’t move money into the right bank
account to buy a coffee. To pass the time I sat and wrote a scathing
complaint (on official feedback paper) about how there was no wifi
access land-side and how utterly unacceptable this was. I wrote on the
form that I wanted a response in email because if they responded while I
was away I wouldn’t otherwise know.

Imagine my shock therefore when I woke up this morning and to my delight
there was a response sitting in my mailbox about the complaint I had
filed a mere week and a bit ago. Since the disclaimer only said that
non-intended recipients had no right to redistribute the content, I am
reproducing the bulk of the message below to show that against all odds,
BAA do seem to listen to their customers. Ask and þee shall
receive…

    Dear Mr Silverstone<br>
    Feedback Reference: 1028547<br>
    Thank you for taking the time to complete a feedback card during your recent<br>journey through Terminal 4.<br>
    I have spoken to our Head of Commercial Telecomms and she has informed me that<br>in approximately 8 weeks from now, a wireless LAN 'hotspot' is being installed<br>in the Cafe Nero 'landside'.<br>
    I do hope you are able to make use of this service during a future journey<br>through Heathrow Airport.<br>
    With regards<br>
    <br>
    Susan Valles<br>Traveller Communications<br>On Behalf of BAA Heathrow Airport Ltd.