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[[!meta title="Sometimes amateurish websites just put you off entirely…"]]
[[!meta author="Daniel Silverstone"]]
[[!meta date="2006-11-27 10:57:29 +0000"]]
[[!tag life]]

I was trying to purchase a TV for my partner’s mother’s mother who is
chair-bound and whose television has recently died. I visited the online
presence of a well known UK retailer and attempted to order a television
for her, only to get frustrated beyond measure in an incredibly short
period of time.

Thus, since I was in a bad mood anyway due to unrelated things, I used
their “Email customer support” link (yick, web form again) to let them
know exactly how I felt about their
so-far-below-par-as-to-be-in-australia online presence.

<hr />
When using [your website](http://www.argos.co.uk/) to attempt to locate
a television for my permanently disabled grandmother in law I was told
that the item was not available for delivery and I would have to collect
in-store.

Fair enough I thought and proceeded to the reserve item option.

Nothing at my local store, okay thought I, I’ll ask it which stores have
stock

No such option presented itself to me.

I had to manually select one of a set of stores to try, said list being
checkboxes rather than a radiobox group thereby requiring a javascript
handler to tell me to select only one (I wonder what will happen if I
turn javascript off?) and each time I tried a different store, the ones
which I had tried already and discounted for not having stock
re-appeared on the list of ones I could look in.

Now, normally I’d put this kind of amateurish user interface down to
having been implemented by someone in their spare time, for free, with
no consideration given to acceptance testing, and that the author had
never been taught anything about correct user interface design nor
deigned to learn it for themselves regardless. I am sure that this is
not the impression you wish to give to your customers.

I will, as a result of this user-interface nightmare, be very unlikely
to use Argos for any of my Christmas shopping this year and I will be
encouraging all my friends and family to similarly reconsider their
options as I cannot believe this has never been raised to your attention
before and that it has persisted as an issue therefore is utterly beyond
redemption.